User Testing

7 Videos
status pause Introduction to User Testing 02:46 status pause Getting Started 02:29 status pause Building a Plan - Tasks 02:12 status pause Building a Plan - Questions 02:09 status pause Common Testing Errors 02:20 status pause Compile and Analyze 02:06 status pause Conclusion 01:02
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User Testing Part 6: Compile and Analyze

13 views • March 12, 2020

User Testing
Part 6: Compile and Analyze

 

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Now that you've conducted your tests, you'll want to do something with all that delicious data. Compile and analyze!
Transcript So, you've conducted your usability study. You've given your testers tasks and probed their minds with incisive questions. Congrats! It's time to assess your hard-fought results.
A good first step is to watch whatever screen recordings you've made of users performing their assigned tasks. Make a bowl of popcorn, put your feet up and watch the playback. Listen to the test subjects' audio commentaries.
Pause to make notes,
but maybe not too often the first time through. Doing this should give you a good idea of the overall tenor and quality of your test users' experiences. It will also familiarize you with their individual voices, which may be helpful later when analyzing their answers. Pause the playback to note places where your testers appear to have stalled or gotten lost, but also take note of anything they particularly enjoyed or appreciated.
If everybody loves something, you want to take care to preserve it. There's no irritation like seeing some beloved feature eliminated from your favorite piece of software.
Take note of outlier responses to tasks. Are these people clueless or just the opposite, especially perceptive? It might be that these deviations present avenues for further investigation.
Consider a spreadsheet to tabulate your results. This will allow you to quickly survey responses and help you spot trends in the data. It's great to be able to sort answers according to whatever criteria you choose.
Finally, you'll want to share your findings with your team members and, ultimately, all of the stakeholders. That's another good reason to compile the results in a spreadsheet.
Other ways you can share your findings: Well, you could compile a list of the best quotes from your task recordings. Create a highlight reel from the test recordings, bolstering your recommendations.
Create graphs or charts to illustrate your findings graphically. Even if there aren't that many testers, it can still be helpful in spotting trends. And, as always, check with your original objectives when presenting to stakeholders.
They want to know that you're addressing the issues that brought them to you in the first place.
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