User Testing

7 Videos
status pause Introduction to User Testing 02:46 status pause Getting Started 02:29 status pause Building a Plan - Tasks 02:12 status pause Building a Plan - Questions 02:09 status pause Common Testing Errors 02:20 status pause Compile and Analyze 02:06 status pause Conclusion 01:02
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User Testing Part 3: Building a Plan - Tasks

26 views • March 12, 2020

User Testing
Part 3: Building a Plan - Tasks

 

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There are really only two things you can do with your test subjects: ask them questions, or assign them tasks. In this video, we'll look at the kinds of tasks you can assign to your test subjects.
Transcript Okay, so you've determined your objectives, decided what you're going to test and found a good pool of testers to draw from. You're ready to start planning your test.
User testing plans consist of two things: tasks and questions. In this video, we'll be talking about tasks.
Tasks assigned to test users may be general or specific. If you can't think of a specific task, assign a general one such as explore the website, speaking your thoughts as you go. After watching and listening to them explore it, it won't be long before you think of something specific you want them to do. Because they probably won't be doing it.
An example of a specific task would be,
"Reserve an economy car for pickup at the San Francisco airport."
Specific tasks
are useful for evaluating the usability of an app or website. More general tasks can help assess the natural inclinations of your users and their overall responses to your product.
Assign tasks in an order that makes sense to your test subjects. You want to do everything you can to put them at ease. Let's say you're sending them to a website that sells clothing. For their first task, have them browse through their t-shirt collection and pick one out. Then ask them to take their new selection to the checkout as their second task. It's the natural order for those two activities. Besides, why not start them out with something fun?
Of course,
you'll want to record these tests. The method you choose depends on what you're testing. For a prototype website, we would probably use an app like InVision. For a live website, we might enlist a remote service like usertesting.com or TryMyUI.
Remote services have the advantage of allowing testers to work in the wild, from the comfort of their own homes.
You could also test on site and record sessions with cameras. There's lots of good options.
So, to summarize,
come up with a list of tasks for your testers. For projects in the planning and early design phase, tasks should be broader and more open-ended. As development proceeds, focus in on more specific tasks.
Finally,
choose from the appropriate program or service to record your tests, whether in-house or remote.
In our next video, we'll be talking about planning questions to ask your test subjects.
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